Payment Policy

At lustepcase.com,We believe that buying your favorite products should be as enjoyable as the experience of using them. That’s why we’ve designed the payment process to be simple, secure, and convenient, ensuring a seamless shopping experience so you can enjoy your journey to relaxation and wellness.

PayPal
Credit/Debit Card (Checkout via PayPal)
We choose PayPal as our primary payment processor to provide you with a safe and secure online payment experience. With PayPal, you don't have to worry about revealing personal or financial information, PayPal will provide full protection for your transaction.

Payment Process
Add Items to Cart
Browse our selection and add your desired items to your shopping cart.
Go to Checkout
When you’re ready, proceed to the checkout page.
Select PayPal as Payment Method
Choose PayPal as your preferred payment option.
Log In or Use Credit/Debit Card
Log in to your PayPal account, or opt for quick payment using your credit or debit card.
Confirm Order Information
Review your order details and confirm all information before completing your payment.

Once completed, you’ll return to Lustepcase.

Refund Policy

We are dedicated to providing our customers with high-quality products and services. If you have any questions or are not satisfied with the product you received, please contact us within 20 natural days of receipt. We will assess your situation and process a refund accordingly.

Payment Process：

PAYMENT SECURITY

Lustepcase uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

Lustepcase is registered with China as an authentic site. This ensures that your information is kept private between your web browser and our web server.

If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to Lustepcase.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

About Us

Our garments are made from premium linen, renowned for its strength and longevity. Linen ages beautifully, becoming softer and more comfortable over time, making it a timeless addition to your wardrobe.

Contact Us

Send us an email or fill out the contact form and we will get back to you within 24-48 hours! 📫 contact@mail.lustepcase.com